30-DAY GUARANTEECreative Devotions stands behind the quality of our merchandise. If for any reason you are not satisfied, we accept returns of unused, undamaged merchandise for a full refund of the item within 30 days of purchase provided the merchandise is accompanied by your original receipt, (See Exclusions below) Shipping charges are non-refundable.
All returns of merchandise purchased on this web site require prior authorization. Please send an e-mail with request to customer service to obtain a Return Authorization Number. Once you receive a Return Authorization Number to place on the outside of your package, you may send the returned merchandise with the original receipt to: Creative Devotions 1670 Gallinger Court Folsom, CA 95630 ATTN: Online Returns (RA NUMBER HERE) (With out this number your package will not be received)
Refunds generally appear on your credit card statement within same billing period. Since all of our online orders require credit cards as the method of payment, your refunds will take the form of a credit back to the same card used to make the original purchase.
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INSURANCE ON RETURNED ITEMSYou must insure the item(s) you are returning for the full retail value and return by Registered Mail or UPS 1st or 2nd day air. Until the package is returned and received in our Customer Service Office the customer is held responsible for the merchandise. (Creative Devotions cannot be responsible for return merchandise prior to our receipt.) Therefore for your protection we suggest that you insure all parcels. No other mailed returns can be accepted. This is to prevent loss or stolen merchandise. Shipping charges are non-refundable.
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EXCLUSIONSRefunds and exchanges DO NOT apply to Special Ordered Items. Special Orders are any item that specially requested or is a custom ordered item that was not in the current stock.
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REPAIRSIf you have a repair please e-mail customer service to obtain a Return Authorization Number. Then please use the included return shipping slip to send the damaged item to us.
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